Terms & Conditions

These are the terms for using Brightpeak Connect and for any course you buy here. Brightpeak Connect is the learning platform for Brightpeak Group, the parent company behind Workpays, Orangebox and WS Training. When you buy a course, your contract is with Workpays Limited (company number 07387325), Floors 1 and 2, 4 Babington Lane, Derby, DE1 1SU. Setting up an account or enrolling means you agree to what is below.

1. About these terms

Your agreement is with Workpays Limited, part of Brightpeak Group. The courses here come from the three companies in the group: Workpays, WS Training and Orangebox.

Have a read before you sign up. If there is something here you are not happy with, please do not enrol, and tell us what it was.

2. Accounts and eligibility

You will need an account to enrol. Give us the right details, keep your password to yourself, and remember that anything done on your account is treated as done by you.

You need to be 18 or over to buy a course. These are adult courses, and the qualifications they lead to have their own age rules.

3. Our courses

There are two kinds of course here.

Our own courses. We write them, one of our instructors teaches them, and we give you the certificate at the end. They count towards your CPD. They are not a formal qualification.

Qualifications. You do the theory with us, then sit an exam set and marked by an awarding body like City & Guilds or LCL Awards. They award it. We will register you with them and help you get your exam booked.

4. Enrolment and access

You get 12 months with the course material from the day you enrol.

We do not do lifetime access. These courses follow published standards, and when a standard changes we rewrite the course to match.

If we take a course down, you keep it for the rest of your 12 months. And if illness or something else means you need more time, just ask. We will usually say yes.

5. Prices and payment

Prices are shown in pounds sterling and include VAT at 20%. The price you see is the price you pay. Payment is taken securely through our payment provider, and you get a VAT invoice.

Registration and exam fees are included. Where a course leads to a qualification, the awarding body's registration fee and your first assessment attempt are part of the price you pay.

Resits are not included. If you need to sit an assessment again, that is charged separately at the rate the awarding body charges us. We will tell you the cost before you book it.

6. Your right to cancel

Our courses are digital content, and under the Consumer Contracts Regulations 2013 you have 14 days to change your mind about a purchase made online.

That right ends early only if you choose to start the course inside those 14 days. When you enrol you are asked to tick that you want immediate access and that you understand you lose the 14-day cancellation right once you open the material. If you do not open it, the full 14 days still apply.

The 14 days run from the day you buy, not the day you first open the course. If you buy a course and do not open it for a month, the 14 days have already passed.

7. Refunds

Before you open the course. Ask us within 14 days of buying and you get a full refund, no reason needed.

After you open the course. The cancellation right above has ended, so there is no automatic refund. We will still refund you if something is wrong at our end: the course does not work, it is not what the page described, or you were sold something you were never eligible to take.

Practical training days. If you cannot make your date, you can move to the next available session. Your course is not lost and there is nothing extra to pay. The booking moves with you.

Give us at least 7 days' notice and the move is free. Within 7 days, or if you do not attend, you can still rebook, but that place counts as used. The tutor and the venue are booked and paid for whether or not you attend.

If we cancel or move a date, you can take the next one or have that part refunded in full.

Awarding body fees. Registration and your first assessment are included in the price. Once we have registered you with the awarding body, that part of the price is no longer refundable, because the awarding body charges us whether or not you sit the assessment. Resits are charged separately.

How to ask. Email hello@brightpeakconnect.com and tell us your name and which course. We will reply within 5 working days. Where a refund is due it goes back to the card you paid with, and always within 14 days of us agreeing it, which is the period the Consumer Contracts Regulations allow.

8. Certificates

For a CPD course, we issue a certificate of completion when you finish. For a regulated qualification, the certificate is issued by the awarding body once you pass, and usually arrives within 24 hours to a few weeks.

9. Acceptable use

Your account is for you alone. Do not share your login. Your certificate carries your name and records that you completed the course, so anyone else using your account is being certified for work they did not do.

If we have good reason to believe an account is being shared, we may suspend it and ask you to explain before restoring access. Where a qualification has already been issued on the back of shared access, we may revoke it.

Do not copy, resell or redistribute course content.

10. Intellectual property

The platform and its course content are owned by us or our licensors and are protected by law. You get a personal, non-transferable right to use them for your own learning.

11. Our responsibility to you

[Legal review] Set out the liability position and any limits, reviewed by a legal adviser, so it is fair and compliant with consumer law.

12. If something goes wrong

Please contact us and we will do our best to put it right.

13. Changes

We may update our courses and these terms. The current version is always on this page, with the date it was last updated.

14. Governing law

These terms are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction.

15. Contact

Workpays Limited, Floors 1 and 2, 4 Babington Lane, Derby, DE1 1SU. Telephone 01246 918 340. Email hello@brightpeakconnect.com.