Terms & Conditions
Draft last updated 14 July 2026
These terms govern your use of Brightpeak Connect and any course you buy through it. Brightpeak Connect is operated by Coniston Peak (WP) Limited, trading as Brightpeak Group (company number 13563029), 4 Babington Lane, Derby, DE1 1SU. By creating an account or enrolling on a course, you agree to these terms. The Brightpeak Group website does not currently publish terms and conditions, so this draft has been prepared from scratch for the platform.
1. About these terms
These terms are between you and Coniston Peak (WP) Limited. Please read them before you create an account or enrol. If you do not agree with them, please do not use the platform.
2. Accounts and eligibility
You need an account to enrol on a course. Please give accurate details and keep your login secure. You are responsible for activity on your account. You must be at least 18 to buy a course Legal review. Confirm the approach for any learners under 18.
3. Our courses
We offer CPD-certified courses and City & Guilds regulated qualifications. For a regulated qualification, you study the theory with us, then book and sit the assessment separately with the awarding body. The awarding body sets, marks and issues that qualification. Brightpeak Connect does not award it.
4. Enrolment and access
When you enrol, you get access to the online course materials for that course. Legal review Confirm the access period, for example lifetime access to the materials or a fixed licence term.
5. Prices and payment
Prices are shown in pounds sterling. Legal review Confirm whether prices include VAT. Payment is taken securely through our payment provider. Any exam or assessment fee charged by an awarding body is separate and is not included in our price Legal review.
6. Your right to cancel
Our courses are digital content, and under the Consumer Contracts Regulations 2013 you have 14 days to change your mind about a purchase made online.
That right ends early only if you choose to start the course inside those 14 days. When you enrol you are asked to tick that you want immediate access and that you understand you lose the 14-day cancellation right once you open the material. If you do not open it, the full 14 days still apply.
Opening the course is what counts, not paying for it. Buying on Monday and not logging in until the following month means the 14 days ran from Monday and have passed — but the section below still applies.
7. Refunds
Before you open the course. Ask us within 14 days of buying and you get a full refund, no reason needed.
After you open the course.The cancellation right above has ended, so there is no automatic refund. We will still refund you if something is wrong at our end — the course does not work, it is not what the page described, or you were sold something you were never eligible to take.
Practical training days. Cancel or move your date at least Legal review [confirm notice period] before it and there is no charge. Cancel later than that, or not turn up, and the place is chargeable, because the tutor and the venue are booked and paid for either way. If we cancel or move a date, you can take the next one or have that part refunded in full.
Awarding body fees.Where a qualification involves an exam or registration fee charged by City & Guilds or another awarding body, we cannot refund that once you have been registered with them.
How to ask. Email hello@brightpeakconnect.com and tell us your name and which course. We will reply within Legal review [confirm]working days, and any refund goes back to the card you paid with, normally within 5–10 working days of us agreeing it.
8. Certificates
For a CPD course, we issue a certificate of completion when you finish. For a regulated qualification, the certificate is issued by the awarding body once you pass, and usually arrives within 24 hours to a few weeks.
9. Acceptable use
Your account is for you. Please do not share your login, and do not copy, resell or redistribute course content.
10. Intellectual property
The platform and its course content are owned by us or our licensors and are protected by law. You get a personal, non-transferable right to use them for your own learning.
11. Our responsibility to you
Legal review Set out the liability position and any limits, reviewed by a legal adviser, so it is fair and compliant with consumer law.
12. If something goes wrong
Please contact us and we will do our best to put it right.
13. Changes
We may update our courses and these terms. The current version is always on this page, with the date it was last updated.
14. Governing law
These terms are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction. Legal review Confirm.
15. Contact
Coniston Peak (WP) Limited, 4 Babington Lane, Derby, DE1 1SU. Telephone 01246 918 340. Legal review Confirm the correct contact email.
Before this goes live, a human must confirm
- Whether prices include VAT, and how VAT is shown.
- The access period or licence term for course materials.
- The 14-day cancellation terms for digital content, and whether starting a course waives that right.
- The refund policy and process.
- How awarding-body exam and assessment fees are handled and communicated.
- The policy for any learners under 18.
- The liability limitations, reviewed for consumer-law compliance.
- Governing law and the correct contact email.